Frequently Asked Questions (FAQ)

1. How can I track my order?

You can easily track your order by visiting our Order Tracking page. Simply enter your order number and email address to get the latest updates on your delivery.

2. What is the estimated delivery time?

Delivery times depend on your location:

  • International orders: 7-15 business days. Once your order is shipped, you will receive a confirmation email with a tracking number.

3. What are the shipping costs?

Shipping costs vary based on location and order size. You can see the shipping cost at checkout before completing your purchase.

4. Can I change or cancel my order?

We start processing orders immediately, so if you need to make changes or cancel your order, please contact us within 24 hours of placing your order at odstorecorporation@gmail.com. After that time, we cannot guarantee changes.

5. Do you offer returns or exchanges?

Yes, we offer returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return or exchange contact us at odstorecorporation@gmail.com.

6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, and Google Pay.

7. Do you ship internationally?

Yes, we ship to over 200 countries worldwide! International shipping costs and delivery times will be calculated at checkout.

8. How do I know if my order is confirmed?

After placing an order, you will receive a confirmation email with your order details. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us.

9. What do I do if my order arrives damaged or defective?

We're sorry for any inconvenience! If your order arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging. We will arrange for a replacement or refund as soon as possible.

10. How can I contact customer support?

If you have any other questions or need further assistance, feel free to contact our customer support team at odstorecorporation@gmail.com or visit our Contact Us page. We are here to help!